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The Review System at Airbnb is Broken

The hosts reading this, care about Airbnb and you most likely give negative reviews or positive ones of guests as they deserve them.


This is great! I applaud you.  You want Airbnb to work well-as do I.


However, a significant number of hosts “pass the trash.” They never give a negative review of a guest, for fear of it hurting their business.


This is not how the system was meant to work. Unfortunately, I don’t know how to fix it.


As you know, Airbnb requires us to give a certain number of reviews. But the type of review is not specified.  I’m not really in favor of specifying how many positive or negative reviews one must give. But that might be one rule to consider if many hosts are gaming the system.


Think about it! If you are the only host around you, giving the occasional negative review-let’s say, 1/20- then those who never do may well benefit from this. Otherwise, why would they refuse to ever review a guest who deserves it negatively.


I have hosted in Japan for three years now. I have NEVER read a negative review of a guest, written by a Japan based host. Isn’t that amazing! And I do read the reviews about guests coming to stay with us.


Many of the Airbnbs are run by large real estate companies in Japan. So they just automatically dole out positive reviews of any Tom, Dick and Hiroshi that comes to stay, whether they threw an all-night hum dinger of a party on Tuesday night or not.


You may think: Japanese guests are fantastic! The ones who travel abroad tend to be. However, the ones we get in Japan are a mixed bag. As well, hosts here mostly host guests from all over the world.


For Airbnb to work well, we need a level playing field. Some hosts are not playing fair. If you are not giving any negative reviews, you are a liar. You are not being honest with other hosts. Shame on you!

One comment on “The Review System at Airbnb is Broken

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